General terms and conditions

Kees Moves · Version 1.0 · 30 October 2026

1. Who we are and when these terms apply

These terms apply to every agreement between Kees Gieling, trading as Kees Moves ("Kees Moves", "we"), and the person who buys coaching ("you").

• Business: Kees Moves, registered with the Dutch Chamber of Commerce (KvK) under number 86303546.
• Address: Ds J A Visserstraat 56, 6988 AL Lathum, the Netherlands. Email: kees@keesmoves.com. VAT number: NL004223709B22.
• You can read, save and print these terms on keesmoves.com before you buy, and we email them to you when you start. By booking, paying or accepting them, you agree to these terms.
• If the plan description on the website and these terms differ, the plan description decides what is included.

2. The coaching

Kees Moves offers online fat-loss coaching in three plans, delivered by message, video and calls.

• The free 30-minute intro call is without obligation. A coaching agreement only starts when you choose a plan and we confirm it (see section 3).
• We do our work with care and do our best to help you, but we cannot promise a specific outcome (see section 7).
• We agree call times together.

3. Starting, prices and payment

Your agreement starts when you choose a plan, we confirm it by email, and your first payment is received.

• Prices are in euros and include 21% VAT.
• You pay monthly in advance. We email you an invoice with a payment link, and you choose your own payment method there. If you agree to automatic renewal, later invoices are sent on the same day each month.
• You pay each invoice within 7 days. We ask this because we value your time and ours, and we strive to give the best service at the highest quality. If payment has not arrived by then, we may pause the coaching until it does.
• Before we charge any extra collection costs, we send a reminder that gives you 14 days to pay, as Dutch law requires for consumers.
• If we change our prices, we tell you at least 30 days before. You can cancel before the new price starts.

4. 14-day money-back guarantee and right of withdrawal

You can stop within 14 days of your first payment and get that payment back in full, whether you have used the coaching or not.

• The 14 days start the day after your first payment.
• Email kees@keesmoves.com to tell us you want to stop. You don't need to give a reason. If the website offers a withdrawal button, you can use that instead.
• We refund you within 14 days of your message, to the payment method you used.
• Because we refund in full, you don't have to pay for days you already used.
• This guarantee is in addition to your legal right of withdrawal as a consumer. It does not limit that right.

5. Duration, renewal, cancelling and changing plan

The coaching is a monthly subscription that renews each month until you cancel. After the first month there is no minimum term.

• Cancel at any time in writing by emailing kees@keesmoves.com. The cancellation applies from your next payment date, and your coaching continues until the end of the month you have paid for.
• You can upgrade your plan at any time and pay the difference for the rest of that month. A downgrade starts from the next month.
• There is no pause option. If you need a break, cancel by email and come back when you are ready.
• We can end the coaching with immediate effect if you seriously break these terms, for example by abusive behaviour or by not paying after a reminder.
• If we end the coaching for any other reason, we refund the unused part of the month.

6. Your responsibilities and your health

Coaching is general fitness and nutrition guidance, not medical advice, and you stay responsible for your own health decisions.

• Give us accurate information about your health, injuries, medication and pregnancy, and tell us when anything changes.
• See your doctor before you start training or change your diet, especially if you have a health condition, an injury, or have ever had problems with eating.
• We don't diagnose or treat medical conditions, and we are not doctors, dietitians or therapists.
• Exercise carries a risk of injury, and you train at your own risk. Use equipment safely, stop if something hurts, and get medical help if you feel unwell.
• We can refuse or stop the coaching if we believe it is not safe or suitable for you. We then refund the unused part of the month.

7. Results, availability and communication

We cannot promise a specific result or timeline, because results depend on your starting point, health and consistency.

• We give you guidance, structure and support. Reaching your goal also depends on following the plan.
• Messages you send before 12:00 (Dutch time) on a day your plan covers get a reply the same day. Messages sent later, or at night, get a reply the next day. We need rest too, and that is how we keep our coaching at its best. The 5-day plan covers Monday to Friday and the 7-day plan covers all 7 days. Priority replies are faster.
• Reschedule a coaching call at least 24 hours before it starts. A call cancelled later or missed counts as used. Your plan and check-ins continue as normal.
• If we cannot work for more than 3 days, for example because of illness, we tell you and extend your coaching by the missed days or refund them.

8. Recording, AI note taker, privacy and personal data

We only record a call or use an AI note taker after we ask you and you agree at the start. You can say no at any time.

• Recordings and notes are used only to coach you and improve our service. They are stored securely and deleted after 12 months at the latest, or sooner if you ask.
• We may analyse call notes with AI tools after removing your name and anything that identifies you.
• We collect your name, email, payment details, training and nutrition information, and the health information you choose to share. Health information is sensitive, so we only use it with your explicit consent, which you give when you start. You can withdraw it at any time.
• Photos and videos you send for form feedback are used only for your coaching. We never share or post them, or use your testimonial, without your written permission.
• We don't sell your data. Tools such as Google Meet, our payment provider and the note taker process data for us.
• You can ask to see, correct or delete your data at kees@keesmoves.com. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
• Full details are in our privacy policy.

9. Intellectual property, liability, complaints and governing law

Our plans, videos and materials are for your personal use only. Please don't share, sell or post them.

• Liability: To the fullest extent Dutch law allows, we are not liable for any injury, loss or damage connected to the coaching. You train at your own risk, and you are responsible for your own health, for the information you give us, and for how you carry out the training and follow our advice. This does not apply to damage caused by our intent or gross negligence, or to anything the law doesn't allow us to exclude. Where we are liable, our liability is limited to what you paid us in the 3 months before the damage happened.
• Complaints: Email kees@keesmoves.com. We reply within 14 days and look for a solution together.
• Changes: Changes to these terms apply to new agreements. For existing clients we announce changes at least 30 days ahead.
• Governing law: Dutch law applies. Disputes go to the competent Dutch court, unless the law lets you go to the court where you live. Mandatory consumer protection in your own country is not affected.

Version 1.0, 30 October 2026. Kees Moves, KvK 86303546.